> People say listen to your customers I've found that the most vocal customers/clients are nearly always a minority and are the ones that don't pay as well. S

> People say listen to your customers I've found that the most vocal customers/clients are nearly always a minority and are the ones that don't pay as well. So if you are going to listen to your customers, make sure you're listening to all of them, not just the ones screeching in your ear!