One can be both empathetic and direct. Jobs was highly empathetic, it’s why he was able to understand the customer so well and why he was famous for saying “th

One can be both empathetic and direct. Jobs was highly empathetic, it’s why he was able to understand the customer so well and why he was famous for saying “the customer doesn’t know what they want”. Understanding someone’s emotional state does not mean you need to coddle them.