3 ms·
I haven't seen this sort of outright abuse, but I've definitely experienced firsthand at multiple companies a situation where a newcomer needs a ton of tribal k
by VRay 6y ago
I haven't seen this sort of outright abuse, but I've definitely experienced firsthand at multiple companies a situation where a newcomer needs a ton of tribal knowledge in order to do their job, but the newcomer's team members get miffed every time they're asked a question. So then the newcomer ends up having to do way too much work on his/her own the hard way, it makes everything way harder and less effective, and before too long they're branded a "low performer" and it all goes downhill from there.
It happened to me at Microsoft, and later it ALMOST happened to me at Apple. Fortunately, at Apple I knew what was going on that time and I just badgered my irate teammate and bullied him into giving me all the info I needed. (Or went around him when I could, since I was lucky that the rest of the team was a lot easier to work with in that respect) He was a nice guy, but he'd get visibly annoyed every time I asked him a question. Either the answer was patently obvious, or the question was unanswerably difficult.. Later on, that teammate left and a new one came onboard with a ludicrous number of really dumb questions, but I just swallowed my bad attitude and did my best to patiently and nicely answer them.. and sure enough, after a couple of months he was fully up to speed.
Also, even more fortunately, when things were going badly at Microsoft I had a decent savings account built up and a lot of self confidence/stubbornness, enough to say from a place of complete conviction "I'M not the problem; this whole org is a steaming pile of shit!" no matter who told me otherwise. I feel really bad for the author of TFA, because I don't think it's reasonable to expect people to have the type of screwed-up, mercenary attitude it would take to get through his experiences unscathed.
- FireBeyond 6y agoI totally agree. I'm working on a system now that is the most complex I've ever worked on - managed K8s, OperStack, bare metal - all the provisioning, build and test infrastructure (dealing with nested virtualization, DinD, integrating build tools into tools that do things as low level as PXE boot servers). There's a huge amount of tribal knowledge required and I struggled with this. Thankfully my manager was open to questions, and patient, it was me "not wanting to be a bother". But I had a meeting with my manager's manager and he talked about how stupid he felt, and understanding that no-one would feel like I was an "anchor" asking the "silly" questions of "Why do we / don't we ..." and persisting through that because everyone had been there.