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Does delivery tend to be different from takeout in your experience? It does in mine. The gap between finishing prep and me eating it is much longer for delivery

Does delivery tend to be different from takeout in your experience? It does in mine. The gap between finishing prep and me eating it is much longer for delivery, except that the apps almost all lie about it. While your order is sitting there waiting for a driver for 10 minutes, they tell you, no way! It’s not our inability to get a driver there quickly! It’s the restaurant who is still wrapping up right now! If they even tell you that. Then they drop off a few other orders on the way. You end up with food you think came off the stove 13 minutes ago that actually came off like 40 minutes ago. And then you think it came out of the oven worse because the app puts all the blame and uncertainty on the restaurant.

notlion 6y ago
Ordering for pickup has gotten so much easier this year. Restaurants usually will hand me my food at the door, so I only need to spend a few seconds waiting, and the food is just in way better condition when I carry it home myself.
wpietri 6y ago
That makes a lot of sense, but personally I wouldn't know. I refuse to use the delivery service apps. I despise them both for how they treat their workers and how they treat the restaurants. If a restaurant doesn't offer their own delivery (as e.g., pizza places used to), I'll pick it up myself.
klyrs 6y ago
I've been ordering in way more than I would have been comfortable with pre-covid. I never blame the restaurant, especially when I see the driver taking a circuitous route, indubitably filling multiple deliveries on the way. And I don't really blame the drivers, either, because of how their pay structure translates to incentives.
Talanes 6y ago
As the rare food service worker on HN, I can confirm this is exactly the case. Yesterday I watched an order from a partnered delivery service take just over an hour from the ticket printing to the driver showing up.

notlion 6y ago

Ordering for pickup has gotten so much easier this year. Restaurants usually will hand me my food at the door, so I only need to spend a few seconds waiting, and the food is just in way better condition when I carry it home myself.

wpietri 6y ago

That makes a lot of sense, but personally I wouldn't know. I refuse to use the delivery service apps. I despise them both for how they treat their workers and how they treat the restaurants. If a restaurant doesn't offer their own delivery (as e.g., pizza places used to), I'll pick it up myself.

klyrs 6y ago

I've been ordering in way more than I would have been comfortable with pre-covid. I never blame the restaurant, especially when I see the driver taking a circuitous route, indubitably filling multiple deliveries on the way. And I don't really blame the drivers, either, because of how their pay structure translates to incentives.

Talanes 6y ago

As the rare food service worker on HN, I can confirm this is exactly the case. Yesterday I watched an order from a partnered delivery service take just over an hour from the ticket printing to the driver showing up.