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I think it's a matter of expectation more than anything. Someone who orders food from a restaurant might expect that the restaurant has recipes designed for del

I think it's a matter of expectation more than anything. Someone who orders food from a restaurant might expect that the restaurant has recipes designed for delivery. I wouldn't expect a top quality restaurant burger when I order delivery, but I'd still be disappointed if it were a soggy mess instead of the 5-8/10 I've come to expect from decent delivery options.

lostcolony 6y ago
I think it IS a matter of expectation, yes. If I go and pick up something that doesn't sit around at room temperature well (let's say a milkshake), and drive 20 minutes home before eating it, I'm not going to ding the restaurant for the fact it's melted. If, however, milkshakes are offered for takeout (reasonable), but then a third delivery party gets involved and starts offering them for delivery, anyone ordering it will have the impression of "I ordered a milkshake. It arrived to my hand melted! 1-star, bad!" Since they clearly aren't thinking enough to -not order the milkshake in the first place-. Milkshake is an extreme example to demonstrate the point, but applies to anything that doesn't sit well (previously mentioned burger included), with the added trouble that customers are less likely to know what will sit well.
- cforrester 6y ago
  The quality of the food really isn't a binary state, though. I think most people get the idea that delivery food isn't going to be as good as having it at a restaurant, but they're expecting a middle ground if the item is offered for delivery.
- ashtonkem 6y ago
  Funny fact, one of the best deliveries I’ve gotten this year was ice cream. The local creamery[0] has an option to sign up for weekly deliveries. They obviously bring the equipment to keep it properly frozen (easier than a milkshake I know), and check IDs for their alcoholic ice creams. I suspect that if they wanted to, they could have pulled off milkshake deliveries, although the logistics wouldn’t scale. 0 - https://ilovethestil.com/ https://ilovethestil.com/
  - AareyBaba 6y ago
    local = Boise Idaho. If you were wondering
  - lostcolony 6y ago
    I've had Jeni's delivered before, yeah. Packed in dry ice it shipped fine. But, yeah, it's packed to travel. Not just placed in someone's passenger seat for 30 minutes.
  - saagarjha 6y ago
    TIL alcoholic ice cream is a thing.
    - ashtonkem 6y ago
      And it is awesome. There’s not really enough alcohol in there to affect you; probably because it would eventually hamper the formation of ice. But having ice cream that actually tastes like coffee and bailey’s is the best.
grogenaut 6y ago
I know a few people who own top quality restaurants. They spent a shit ton of time figuring out delivery. One in chicago does it for reheat with nice instructions on everything. Like a blue apron style setup. A bbq place just won't sell certain items ever togo. Heck maggianos obviously spent time in their take home setup.
ghaff 6y ago
One of the problems is that, with some exceptions, if a restaurant offers take-out at all, they probably offer their whole menu. If I look at the menu for my local Greek pizza place, I can pretty much guarantee you that their pizzas, Veal Parmesan, and salads are going to stand up to take-out (AFAIK you can't get delivery) better than their burgers, meatball subs, or calzones.

lostcolony 6y ago

I think it IS a matter of expectation, yes. If I go and pick up something that doesn't sit around at room temperature well (let's say a milkshake), and drive 20 minutes home before eating it, I'm not going to ding the restaurant for the fact it's melted. If, however, milkshakes are offered for takeout (reasonable), but then a third delivery party gets involved and starts offering them for delivery, anyone ordering it will have the impression of "I ordered a milkshake. It arrived to my hand melted! 1-star, bad!" Since they clearly aren't thinking enough to -not order the milkshake in the first place-. Milkshake is an extreme example to demonstrate the point, but applies to anything that doesn't sit well (previously mentioned burger included), with the added trouble that customers are less likely to know what will sit well.

cforrester 6y ago
The quality of the food really isn't a binary state, though. I think most people get the idea that delivery food isn't going to be as good as having it at a restaurant, but they're expecting a middle ground if the item is offered for delivery.
ashtonkem 6y ago
Funny fact, one of the best deliveries I’ve gotten this year was ice cream. The local creamery[0] has an option to sign up for weekly deliveries. They obviously bring the equipment to keep it properly frozen (easier than a milkshake I know), and check IDs for their alcoholic ice creams. I suspect that if they wanted to, they could have pulled off milkshake deliveries, although the logistics wouldn’t scale. 0 - https://ilovethestil.com/ https://ilovethestil.com/
- AareyBaba 6y ago
  local = Boise Idaho. If you were wondering
- lostcolony 6y ago
  I've had Jeni's delivered before, yeah. Packed in dry ice it shipped fine. But, yeah, it's packed to travel. Not just placed in someone's passenger seat for 30 minutes.
- saagarjha 6y ago
  TIL alcoholic ice cream is a thing.
  - ashtonkem 6y ago
    And it is awesome. There’s not really enough alcohol in there to affect you; probably because it would eventually hamper the formation of ice. But having ice cream that actually tastes like coffee and bailey’s is the best.

grogenaut 6y ago

I know a few people who own top quality restaurants. They spent a shit ton of time figuring out delivery. One in chicago does it for reheat with nice instructions on everything. Like a blue apron style setup. A bbq place just won't sell certain items ever togo. Heck maggianos obviously spent time in their take home setup.

ghaff 6y ago

One of the problems is that, with some exceptions, if a restaurant offers take-out at all, they probably offer their whole menu. If I look at the menu for my local Greek pizza place, I can pretty much guarantee you that their pizzas, Veal Parmesan, and salads are going to stand up to take-out (AFAIK you can't get delivery) better than their burgers, meatball subs, or calzones.