> they will refer you to the business that cooked the food unless This hasn't been my experience. Every time I've used Grubhub or Postmates and used their form

> they will refer you to the business that cooked the food unless This hasn't been my experience. Every time I've used Grubhub or Postmates and used their form to submit an issue with an order, the services have always either refunded me the issue or provided credit. I've never had to deal with the restaurant, unless I wanted something outside of money.