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The problem with Jira is management shifting overton windows over time and making it into a blocker to work instead of a tracker of work. I just checked, on one
by arminiusreturns 6y ago
The problem with Jira is management shifting overton windows over time and making it into a blocker to work instead of a tracker of work. I just checked, on one of my main work boards, to create a new ticket, there are 33 fields to fill out, at least half of which are mandatory. In the middle of a highsev incident, I absolutely hate the time sink, and have been trying to figure out ways to automate away jira as much as possible. I think Jira can be used correctly, but over time PHB's ruin it's potential.
The other problem with Jira is the Atlassian push into confluence that tends to go with it. Confluence is so infuriating. Oh what, you want to do a simple operation like copy-paste data from one section of a table to another? Fuck you. You want built in markdown? Fuck you. You want to embed github pages? Thats a plugin and an ordeal to get approved...etc
People always talk about how it's just a wysiwg and so its for the non-techs, but the thing is it's so specific and non-standard they are still having to learn how to use it anyway. Why not just get them working on github wikis or something?
Also: ffs, stop trying to do "smart searching" for me! It's literally the most useless feature ever, and has never returned anything close to what I was looking for. Yay for having to learn JQL just to do a semi-advanced search. How many query languages do we need to know these days?