I agree and there’s the right balance to be struck. But I’ve worked with big customers on big projects, and the one thing they all have in common is a love of m

I agree and there’s the right balance to be struck. But I’ve worked with big customers on big projects, and the one thing they all have in common is a love of metrics. When you’re spending a lot of money you need to be reassured weekly that all is on track and all is good