Why? 1. Sometimes, issues require more interactivity, especially for an individual inexperienced with the product regardless of the technical aptitude in gener

Why? 1. Sometimes, issues require more interactivity, especially for an individual inexperienced with the product regardless of the technical aptitude in general. This is more crucial in issues regarding offline apps, but let's consider an online app. You'll likely need the account name and browser edition. If it's repeatable, you should have the general idea. However, should I spend time reducing it to its essence? What exactly is support going to need for help? I may not even be able to tell if it's a simple or complex problem! 37 signals is lucky to have a well-informed customer base, though.