This breaks govt and public service culture, but that's the point. Technology really drives those organizations, just very slowly, as they've finally got the h

This breaks govt and public service culture, but that's the point. Technology really drives those organizations, just very slowly, as they've finally got the hang of those whole "client/ server" concept, and the notion of providing "services" at all. Of course the most hilarious aspects of this are when departments foist hours of farcical forms on your projects and insist they are providing you a "service," where the service is compliance with their gating demands to fill out forms. (looking at you, infosec) Many of these organizations have evolved precisely to deflect accountability, as authority without responsibility is the ultimate measure of bureaucratic success. I am an advocate for this playbook, but change will take time, probably until we've moved on to something better...