heh you would be surprised. I literally closed a ticket from 2014 this week which had a lot of relevant information and prior discussion. Without the record of

heh you would be surprised. I literally closed a ticket from 2014 this week which had a lot of relevant information and prior discussion. Without the record of it somewhere I would of had taken much more time. I also always search jira for a particular issue that I am having to see if someone else has already solved it or a reason for it not to be solved. Sometimes it works quite well saving me a lot of time.