I just had this discussion this week. I'm doing work in Jira to build metrics, rather than metrics being tracked from what naturally occurs in Jira. While I un

I just had this discussion this week. I'm doing work in Jira to build metrics, rather than metrics being tracked from what naturally occurs in Jira. While I understand that most of these problems come from the setup and the decision to use Jira a certain way, I feel the system itself encourages busy work. As a developer, I've felt the Fogbugz way of doing this most closely mapped to my natural workflow. It is also built around the concept of a single person "owning" a ticket, providing a natural flow from person to person through the lifecycle of a ticket. This can be done in Jira, of course, but it is a mental drain as it requires more bookkeeping. edit: I guess what I'm saying is that Fogbugz in particular is a bit more opinionated and lines up with what I think is good. Jira naturally guides management to all sorts of extra crap.