Literally, the rest of the article contradicts your assertion. He’s talking about client relationships, specifically in financial services. As a counterpoint t

Literally, the rest of the article contradicts your assertion. He’s talking about client relationships, specifically in financial services. As a counterpoint to your cynical take on internal comms, at 54 I’ve found that treating everyone as a “client” and erring on the side of listening vs talking has paid huge dividends professionally.