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I bought a plant growing light a few days ago on amazon. It was the #1 seller in the category, and had nearly 15,000 reviews and sat at 4.5 stars. It was cheap.
by taurath 6y ago
I bought a plant growing light a few days ago on amazon. It was the #1 seller in the category, and had nearly 15,000 reviews and sat at 4.5 stars. It was cheap. Mine didn't work. The box said it was 80 watts, but the included adaptor could only do 40 watts.
In the box was an offer for a $15 amazon gift card to give them a 5 star rating. I wrote a review on amazon, stating this. I got an email from amazon that my review had not been accepted this morning. I called amazon the previous night and the first person told me to "contact the seller". It took a second person to tell me that blatantly bribing customers for reviews was against their policy. Clearly nothing will happen.
All I can think of is that the end user is no longer the customer for Amazon. They're a platform for sellers, so the sellers are the new customers. Shame they never told the end users.
- redisman 6y agoThis is a great encapsulation of the Amazon experience these days. Spot on. You buy the top selling, thousands of five star reviews, Aliexpress piece of junk that doesn't match the description. The seller tries to bribe you to leave them another 5 star review and Amazon customer service tells you to leave them alone and stop messing with their business model. I very much fail to see how this is supposed to fit in with their "customer obsession".
- cjsawyer 6y agoYou’ve put words to my opinion here. Thank you for stating it so concisely