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On SW, they don’t charge baggage fees. They don’t charge change or cancellation fees up to minutes before departure. Their staff has always been more cheerful
by Hnrobert42 6y ago
On SW, they don’t charge baggage fees. They don’t charge change or cancellation fees up to minutes before departure. Their staff has always been more cheerful and humorous than AA or United or really any other carrier than maybe VietJet.
So I don’t know by what standard you are evaluating them as no better, but by both the objective and subjective standards I propose, they are better.