I have been BEGGING Google for this in the Android Market for a year. Seeing a customer post a comment with a question I have no way of answering directly is m

I have been BEGGING Google for this in the Android Market for a year. Seeing a customer post a comment with a question I have no way of answering directly is maddening! What other kind of business in existence, anywhere, is it actually impossible to communicate with your own customers????