The reason I spend time booking travel is either because I want to save a few bucks (and then paying someone makes no sense) or because I'm exploring options to

The reason I spend time booking travel is either because I want to save a few bucks (and then paying someone makes no sense) or because I'm exploring options to know what I want (again, makes no sense having someone else do it). If it were pure business travel as in "I have to be at a conference in city A from X to Y" I could see the value, maybe. But for personal? No. I spend literally a minute with customer support a year, I think it would be easier voicing my issue directly than having to explain it to a third party and having multiple follow ups.. I don't get this at all. I'm so at the opposite I would almost pay money to be able to do this myself instead of having others in control. Can't fathom paying for the hassle of having others do this.