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Because they take a percent off the top as the payment processor. And even if you return an item, they're not going to return that fee. When the seller fulfills

Because they take a percent off the top as the payment processor. And even if you return an item, they're not going to return that fee. When the seller fulfills the order it's even better ,amazon has almost no cost for the entire transaction. They won't care until people start ditching them in large numbers, not the trickle the dissatisfied in these comments (myself included) represent.

Raed667 6y ago
I'm assuming through their (in)famous hiring process, that they have smart/competent people around. They for sure know that this kind of thing will turn people off the platform long term. Devil advocate: Could it be that the problem is actually quite complex due to whatever reason?
- AdrianB1 6y ago
  Their hiring process works well for a very limited number of people, especially in core IT positions. I am working with Amazon (they are my supplier in an IT project) and I have friends who work for Amazon, core IT people are very good, project managers are a mixed bag, the "business oriented" people are hit or miss, some are good and some are plain incompetent. This is because they are probably too large and hire too many people and they cannot always be too picky (a friend is a hiring manager and he is complaining how hard is to find competent people). That being said, the problem is not very complex to solve, but the motivation is fairly low: they get a percentage of everything is sold, at some point that income can be a lot larger than the damage a few news articles usually do.
- raunakdag 6y ago
  Will it really turn people off the platform though? I’m part of the very small minority who hates Amazon right now simply because of how easy it is for shops to game the review system. But I am more than willing to bet most consumers are ever so happy to see prices on products continue to drop in exchange for any brand recognizability or quality.
- pydry 6y ago
  Kodak hired smart people too and they all worked towards its demise. If everybody's incentives are geared towards quarterly results no way in hell they're going to be the ones to fix the fraud in their area if it's actually making their division $$$. There's almost certainly a tragedy of the commons effect going on here (where the commons is trust in Amazon).

Raed667 6y ago

I'm assuming through their (in)famous hiring process, that they have smart/competent people around. They for sure know that this kind of thing will turn people off the platform long term. Devil advocate: Could it be that the problem is actually quite complex due to whatever reason?

AdrianB1 6y ago
Their hiring process works well for a very limited number of people, especially in core IT positions. I am working with Amazon (they are my supplier in an IT project) and I have friends who work for Amazon, core IT people are very good, project managers are a mixed bag, the "business oriented" people are hit or miss, some are good and some are plain incompetent. This is because they are probably too large and hire too many people and they cannot always be too picky (a friend is a hiring manager and he is complaining how hard is to find competent people). That being said, the problem is not very complex to solve, but the motivation is fairly low: they get a percentage of everything is sold, at some point that income can be a lot larger than the damage a few news articles usually do.
raunakdag 6y ago
Will it really turn people off the platform though? I’m part of the very small minority who hates Amazon right now simply because of how easy it is for shops to game the review system. But I am more than willing to bet most consumers are ever so happy to see prices on products continue to drop in exchange for any brand recognizability or quality.
pydry 6y ago
Kodak hired smart people too and they all worked towards its demise. If everybody's incentives are geared towards quarterly results no way in hell they're going to be the ones to fix the fraud in their area if it's actually making their division $$$. There's almost certainly a tragedy of the commons effect going on here (where the commons is trust in Amazon).