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Normal companies forward wrongly addressed requests to the correct department.
by andi999 6y ago
Normal companies forward wrongly addressed requests to the correct department.
- Daho0n 6y agoI know it is trendy to bash Google but if you get millions of support requests it would be abnormal to forward support emails for something that has a very clear built-in function right in the product. It isn't a problem with Google that they don't reply to mail for something like this. It is a clear user error.
- prepend 6y agoI disagree. The whole cool part of Google is organizing data and writing good algorithms. Even if they get a million misdirected suggestions a day, they are probably one of the best organizations in the world to figure out how to redirect correctly.
- alisonkisk 6y agoOnly companies with very few users.