And maybe all their metrics say that in the grand scheme of things, shooting some customers in the foot is the better strategy compared to not shooting them in

And maybe all their metrics say that in the grand scheme of things, shooting some customers in the foot is the better strategy compared to not shooting them in the foot. Sometimes via deliberate price hikes, sometimes via shoddy support channels and discontinued products. The big questions are whether their metrics factor in customers who avoid google's products to begin with, knowing they might end up getting shot in the foot, or whether they have a moral obligation to not shoot their customers even if they can make more money that way.