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the biggest issue is the service model not anything related to the car unless you got a lemon. they aren’t scaling service centers fast enough to keep up with
by tempsy 6y ago
the biggest issue is the service model not anything related to the car unless you got a lemon.
they aren’t scaling service centers fast enough to keep up with an extra 200k cars added on the road every quarter, so service meaningfully deteriorates every week as more cars are sold and existing cars age. it simply doesn’t work unless they were committed to building out 2x-3x the SCs they have now but nothing indicates that’s on the roadmap at all.
- kjksf 6y agoHere's a Tesla 2020 Q3 investor update https://tesla-cdn.thron.com/static/4E7BR9_TSLA_Q3_2020_Update_P0Q85U.pdf?xseo=&response-content-disposition=inline%3Bfilename%3D%22TSLA-Q3-2020-Update.pdf%22 https://tesla-cdn.thron.com/static/4E7BR9_TSLA_Q3_2020_Updat... The numbers: - increased service locations 12% YoY - increased mobile service fleet 8% YoY - increased supercharging stations and connectors 32% YoY They are clearly building more service. During quarterly conference call Musk stated that he believes service is the biggest driver of sales and that Tesla will invest in that. So contrary to what you claim it's on the roadmap. Many people are over the moon with Tesla service given that mobile service comes to you and they can do fixes without you even there. That's something no other car maker does at scale, as far as I know. Did you have a personal experience with Tesla's bad service or is it just amplifying FUD from other people?
- tempsy 6y agogrowing service centers 12% YoY when they added 50% of cars they’ve ever sold this year alone and plan to sell close to 1M next year (100% YoY) is the definition of inadequate.