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Of the 5 XPS line laptops I've had, 2 had component failures that required replacement under warranty (drives and ports) and one had a hinge that failed just af
by NationalPark 6y ago
Of the 5 XPS line laptops I've had, 2 had component failures that required replacement under warranty (drives and ports) and one had a hinge that failed just after the warranty ended.
As if that weren't frustrating enough, redeeming the warranty required about five hours total of phone conversation per incident. At every step of the way, they would demand I repeat dozens of irrelevant troubleshooting steps, or they would tell me the problem isn't covered (contradicting the last person I'd been handed off to), or they'd tell me it isn't covered but if I agree to pay to extend the warranty by another year then many he can ask his manager to backdate it and squeeze this in, etc. etc. As you might be able to guess, it's all sales/lies/incompetence and eventually I got through to someone high enough up to initiate the replacements under warranty.
Of the many Macbooks I've had, only one ever had a failure that required service. I just scheduled a time to drop the computer off, then picked it up a week later and it was fixed, didn't have to argue with anyone about my warranty.
Also - in my opinion - the XPS may be the best build quality of non-Apple laptops, but it's not even in the same league as a similarly priced macbook.
- TwoBit 6y agoHow is the buikd quality not in the same league?
- social_quotient 6y agoI agree, (GP) how is the dell XPS and similarly precision m5xxx not in the same league as the Mac?
- eitland 6y agoHaven't had more than one Mac, but I've had a couple of XPS machines and there were always something odd. Just another anecdote but they kind of add up, just like the stories about the butterfly keybord on Mac. That said, personally I don't use Macs as I've given up adapting to the CMD-tab behavior (and misplaced fn/ctrl etc) after trying hard for about three years.
- worik 6y agoGolly. What a horrid story. In my country I think the commerce commission would have their guts for garters if they tried that sort of malarkey. What jurisdiction is this, that they can get away with not properly honouring warrantees?
- ENGNR 6y agoHad the exaaaact same experience Horrible horrible support. Incredibly frustrating doing all of the steps on phone support to even get someone to come out. They advertise it as better than an Apple store, but after the first year you have to mail it in with a two week repair delay I now use a MacBook with zero issues, while the XPS never worked properly (they forgot thermal paste after the first repair) and it died entirely after barely 2 years. Huge waste of money