I think the opposite. Those questions are incredibly easy to answer, why would an HR organization pay for something that's about 2 clicks away on a (yes crappy

I think the opposite. Those questions are incredibly easy to answer, why would an HR organization pay for something that's about 2 clicks away on a (yes crappy, but readily available) web portal? It's the questions that are difficult that you need people to answer and some chat bot cannot figure out. "Chatbot, does my spouse taking a new job trigger health plan reselection allowance for my family?" Go figure out that one and maybe you've got an idea.