> They were non-technical people who wanted to build a website for their product/service. Their budget wasn't great. They gave all their money to a freelance de

> They were non-technical people who wanted to build a website for their product/service. Their budget wasn't great. They gave all their money to a freelance developer. Developer wasn't really a developer - he just knew how to install a specific combination of WordPress plugins and set them up to get the outcome that they wanted. They wanted to customize it beyond what the plugin allowed, the developer said it wasn't possible and started asking for their money. This is so widespread and horrible. The owner usually doesn't know anyone that can help walk through everything OR don't want to listen. I've inherited a bunch of sites like this and it usually just ends up on having to rebuild everything and migrating content.