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Great feedback, thanks! You are right, we must be careful not to make the review cumbersome. Letting the user setting the frequency makes sense since it will va

Great feedback, thanks! You are right, we must be careful not to make the review cumbersome. Letting the user setting the frequency makes sense since it will vary between product categories. In addition, if the user has nothing to add, a simple click on a button "Condition unchanged" should be enough. That's definitely something I will discuss with the UX designer.

majormjr 6y ago
The option for a monthly/yearly email with a summary of your reviews might work well to avoid too much spam.
jcims 6y ago
This is soo needed. Just a thought, but rather than a 'condition unchanged' link, randomly pick one of your review metrics and give the user a single click option to rate on that instead. Another option might be to invite them to reply to the email with any follow-up thoughts on the product to add to their review.
tomaskafka 6y ago
Oh come on, you don't need the user to set anything. Just do a once a year checkup 'hey there, here's all the stuff you said you own, did anything break or deteriorate?' I'll be happy to help you if it's two minutes once a year, and I think that's all the info you need.
- hubraumhugo 6y ago
  You are right, that's even better! Will implement it like this.
  - tomaskafka 6y ago
    Great! I have done some user research for a similar problem, and what users look for in reviews is mainly a list of potential problems, so that they can decide if they can deal with them or if they are dealbreakers.
  - composer 6y ago
    That is also a good idea because people are motivated more to act when something goes wrong; and a close second is when they are excited to share a good discovery. The DefaultReviews [1] gist may offer some guidance: "...rating by default is the equivalent of saying "everything is okay". That rating is made without you having to lift a finger. You only have to lift a finger to change it to "awesome" or to "sucks" or to add a elaboration for others to read." Also, the final section of DefaultReviews [1] may also help solve your inevitable problem with faked reviews. Pull requests welcome. [1] https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a3122 https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a312...
    - hubraumhugo 6y ago
      Oh I love this! Have you ever built the app?
OJFord 6y ago
Or just send an email with an easy action 'Yep, still going strong' alongside the existing review update option.

majormjr 6y ago

The option for a monthly/yearly email with a summary of your reviews might work well to avoid too much spam.

jcims 6y ago

This is soo needed. Just a thought, but rather than a 'condition unchanged' link, randomly pick one of your review metrics and give the user a single click option to rate on that instead. Another option might be to invite them to reply to the email with any follow-up thoughts on the product to add to their review.

tomaskafka 6y ago

Oh come on, you don't need the user to set anything. Just do a once a year checkup 'hey there, here's all the stuff you said you own, did anything break or deteriorate?' I'll be happy to help you if it's two minutes once a year, and I think that's all the info you need.

hubraumhugo 6y ago
You are right, that's even better! Will implement it like this.
- tomaskafka 6y ago
  Great! I have done some user research for a similar problem, and what users look for in reviews is mainly a list of potential problems, so that they can decide if they can deal with them or if they are dealbreakers.
- composer 6y ago
  That is also a good idea because people are motivated more to act when something goes wrong; and a close second is when they are excited to share a good discovery. The DefaultReviews [1] gist may offer some guidance: "...rating by default is the equivalent of saying "everything is okay". That rating is made without you having to lift a finger. You only have to lift a finger to change it to "awesome" or to "sucks" or to add a elaboration for others to read." Also, the final section of DefaultReviews [1] may also help solve your inevitable problem with faked reviews. Pull requests welcome. [1] https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a3122 https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a312...
  - hubraumhugo 6y ago
    Oh I love this! Have you ever built the app?

OJFord 6y ago

Or just send an email with an easy action 'Yep, still going strong' alongside the existing review update option.