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"As it turns out, the x is y..." Apparently Apple Store "Geniuses" have a manual that instructs them to use this phrasing when discussing the problem with hard
by reactspa 6y ago
"As it turns out, the x is y..."
Apparently Apple Store "Geniuses" have a manual that instructs them to use this phrasing when discussing the problem with hardware a customer has brought in for repair.
Not sure why it works, but I've borrowed this phrasing with some success in my work and personal life.
Sauce: https://gizmodo.com/apple-store-employees-arent-allowed-to-say-unfortunatel-5812157 https://gizmodo.com/apple-store-employees-arent-allowed-to-s...
- dcl 6y agoI wonder how many other things I'm saying that put me at a disadvantage.
- huhtenberg 6y agoNot just their "geniuses". "It turns out" is the phrase that Apple uses when they fuck up. No exceptions. That's literally how they say that something was their fault.