I certainly feel the same way answering support emails for our sites. Understandably most of the emails are due to having some sort of problem, and many of the

I certainly feel the same way answering support emails for our sites. Understandably most of the emails are due to having some sort of problem, and many of the senders are frustrated. Even the positive ones are usually feature requests. Which is totally fine, and appreciated. But still, that occasional email sent just to say 'thanks' is always a treasure.