A big part is acknowledging that the actions that human operators take is largely a result of the environment in which they operate. Typically there are many is

A big part is acknowledging that the actions that human operators take is largely a result of the environment in which they operate. Typically there are many issues with that environment that be improved and all human operators will benefit. To give you a more concrete example, it moves the analysis away from "Bob deleted the production database" into a more productive space of "we really shouldn't have a process that relies on any human logging into the production database and running SQL queries by hand, that's prone to human mistake".