I think criticism without facts is not correct. If you click on that link, it asks you basic questions collecting the relevant info, before sending it over to a

I think criticism without facts is not correct. If you click on that link, it asks you basic questions collecting the relevant info, before sending it over to an operations executive. Providing a support email IMHO would be just inefficient at Facebook's scale as first few emails would be exchanged just to understand the issue.