I really like the idea of Unicomp. US-based factory, still making Model M keyboards to this day. I've bought a classic, an Ultra Classic, a PC 122, a Classic Tr

I really like the idea of Unicomp. US-based factory, still making Model M keyboards to this day. I've bought a classic, an Ultra Classic, a PC 122, a Classic Trackball, and a New Model M. All USB. The Ultra Classic and PC 122 both have developed flaky keys and/or the spacebar. The rest have been fine. I don't want to try to fight with support to get this sent back since I know that I get to ship it back to them at my own expense, but I will say it deflates my desire to purchase a MacOS compatible Model M for my grandparents (who don't like the tiny thin Apple keyboards) since if it has problems, they will turn to me for help. Their product support may be a situation of 'penny wise, pound foolish'. Since you can't measure lost sales due to support worries, offering things that cost you like free return labels will never make the cut as their (not inconsiderable) expense is not offsetting any other numbers in the excel spreadsheets the powers that be see.