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Another interesting takeaway is that the EU regulations meant to protect customers in exactly this scenario seemed to be pretty worthless in practice. The airl
by cactus2093 6y ago
Another interesting takeaway is that the EU regulations meant to protect customers in exactly this scenario seemed to be pretty worthless in practice.
The airlines seem to have realized that the cost of just ignoring them is easily less than the cost of following them. After all there are a finite number of people able to individually sue you, especially if you’re at the scale where you consistently screw over more customers than there are available court times in a given district.
But why doesn’t that backlog of 100,000 customers waiting to file their claims orchestrate a big class action lawsuit?
- tgsovlerkhgsel 6y agoNot all European countries have class action lawsuits. This is something to be fixed through regulations. If the rule was "customer has to be provided the compensation to their means of payment automatically, if this is not done, the compensation triples", airlines would quickly find a way to make it happen.
- listenallyall 6y ago> This is something to be fixed through regulations. More regulations to force compliance with existing regulations currently being widely ignored? a few years from now you'll be saying more regulations are needed to make sure airlines comply with the regulations that were created to ensure compliance with the original regulations.