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But the replacement flight was scheduled for the next morning... That means that the passenger loses time and money (hotel/food?). Why wouldn't the airline comp
by lmarcos 6y ago
But the replacement flight was scheduled for the next morning... That means that the passenger loses time and money (hotel/food?). Why wouldn't the airline company compensate this?
- mehrdadn 6y agoI edited to clarify. I'm not saying the airline shouldn't compensate this. Rather, that the compensation shouldn't be as if the replacement flight never happened—it should be as if the replacement flight did happen. i.e. I'm saying the complaint falls under "I disagree on the amount, I think it's too low" rather than "I disagree on the nature of the event entirely".
- Closi 6y agoAirlines do compensate this - Usually in Europe the airline will actually directly arrange the hotel / accommodation and will offer the food in terms of vouchers to spend within the airport, rather than allow passengers to spend and then claim it back. I suspect all this happened in OPs case. If you make your own arrangements then this isn’t usually covered.