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Good luck with that. I've found gate agents either to not exist, or the 1-2 of them get completely overwhelemed as an entire flight needs to rebook. Passengers
by s0rce 6y ago
Good luck with that. I've found gate agents either to not exist, or the 1-2 of them get completely overwhelemed as an entire flight needs to rebook. Passengers who were only connecting to another final destination add further complexity. Obviously the OP took a risk that the airline wouldn't refund his new flight but the alternative of waiting in a giant line or finding a non-existent agent from a budget carrier to hopefully rebook you isn't great either.
- bluGill 6y agoI've found that they are overworked in those cases, but they do the best they can and most people are polite. Though it helps that the last time this happened to me I had a family emergency just before I got on the aborted flight and so they were able to make me happy by getting me on a different airline to a completely different city. small joys like that are all they can ask for.
- coredog64 6y agoIME, for a plane load of people the gate agents are going to ask everyone to call the 800 number. Standing in line might get you the voucher for hotel/food if that’s what it’s going to be.