3 ms·

I've had this before. Gate agents told us we had to book online. Online the next available flight was Thursday. No true easyJet representative in the airport on

I've had this before. Gate agents told us we had to book online. Online the next available flight was Thursday. No true easyJet representative in the airport on a Sunday evening in a non-base airport. Phoned the call centre and assured that we'd be reimbursed for a replacement flight and reasonable expenses. When back in the UK submitted receipts and told they would only pay for our meal.

leejo 6y ago
^ This. When we got back into the gate (having been sat in the returned plane for over an hour) I checked the available flights - IIRC three seats remained on a flight to Liverpool, and nothing else that would get us closer (our original flight being Manchester). I booked them immediately. The alternative would have been waiting to see an easyJet representative, in an overcrowded gate, two days before Xmas. Those seats would have gone. I've been through Geneva airport enough times to know how it functions and that we were going to get bumped to the next day.