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I see sibling comments saying the same thing, so in the interest of during anecdotes into data, I’ll pile on. First, I largely agree with what you wrote. The c

I see sibling comments saying the same thing, so in the interest of during anecdotes into data, I’ll pile on. First, I largely agree with what you wrote. The core improvement is significant and was also not “risky” or “daring”. But: > Domino's pizza tracking and online ordering is cool, but nobody orders Domino's because of it. I do! Their app is executed beautifully, and is much nicer than phone orders where I hope my crazy order is interpreted correctly. It’s also better than the thinly-wrapped web pages from competitors. And getting a heads up when the driver left the store allows me to shoo the dogs outside. Seems like a small thing, but it makes a difference.

bigyikes 6y ago
Your comment convinced me to download their app and give it a try for lunch. Apparently delivery is not available in my area. The nearest Dominos is 2.5 miles away. I am deleting this app now. Edit: Yeah I know this probably doesn’t have to do with the app itself, but it’s mildly infuriating anyway Edit 2: I don’t think it is due to Covid because they are advertising contactless delivery and I can also walk into their store right now. Also, I recall having this same problem 1 year ago. I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database. I thought 2.5 miles was close enough, and 2 years was long enough to get a database update. I don’t really know, though. My point, to clarify, is that this isn’t a very good user experience. Here’s a constructive suggestion: tell me why you won’t deliver, because otherwise we’re left to guess in the HN comments. Sorry if my comment came off as shallow and dismissive.
- savanaly 6y ago
  It's probably because of Covid-19. I have been getting domino's delivered for years, but all the stores that normally would do have been "not available for delivery" in 2020. I'm not really sure I understand this-- surely there's not more risk to the driver in delivering to you than in you coming to get it yourself, which they definitely still support. Maybe it's because their delivery drivers can't share cars anymore or something.
- bko 6y ago
  I would say this speaks to their efficiency. They probably have optimized routes and know exactly how long a trip is going to take and whether its worth offering delivery to that location. I used to work as a pizza delivery person and there were some locations that were extremely inconvenient and were money losers to the shop in terms of effort, time I'm away from and order size. I remember spending 40 minutes to deliver a $10 sub for a $2 tip. You can get even more granular with this and fire customers that live in complicated building complexes that take forever to traverse. But on the other had, a national chain like Dominoes may want to serve some customers as a loss leader purely for the reputation
- thatguyagain 6y ago
  So your point is that you don't live close enough to a restaurant to order from them? I hope that one day, you will.
  - pc86 6y ago
    @bigyikes' comment is, well.. a "big yikes" in the "I can't believe a human being is this entitled" way, but I will agree slightly with them that 2.5 miles is well within even the most restrictive delivery radii. I'm sure the sibling is correct that it's most likely due to COVID precautions.
  - bigyikes 6y ago
    No, but I could’ve been more specific. I’ve updated my comment.
- function_seven 6y ago
  > I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database. Sounds likely this is it. 2.5 miles isn't crazy, but maybe it is in your area? Who knows. So, either your address is still not tallied in their system, or they have enough delivery area as it is. Either way, it would be nice to see the reason. If I get to rave about how much I like the app, you should be able to rant about the same :)
tlogan 6y ago
I’m old enough to remember Domino’s pizza from early 2000s. It was hmm... worse than cardboard.

bigyikes 6y ago

Your comment convinced me to download their app and give it a try for lunch. Apparently delivery is not available in my area. The nearest Dominos is 2.5 miles away. I am deleting this app now. Edit: Yeah I know this probably doesn’t have to do with the app itself, but it’s mildly infuriating anyway Edit 2: I don’t think it is due to Covid because they are advertising contactless delivery and I can also walk into their store right now. Also, I recall having this same problem 1 year ago. I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database. I thought 2.5 miles was close enough, and 2 years was long enough to get a database update. I don’t really know, though. My point, to clarify, is that this isn’t a very good user experience. Here’s a constructive suggestion: tell me why you won’t deliver, because otherwise we’re left to guess in the HN comments. Sorry if my comment came off as shallow and dismissive.

savanaly 6y ago
It's probably because of Covid-19. I have been getting domino's delivered for years, but all the stores that normally would do have been "not available for delivery" in 2020. I'm not really sure I understand this-- surely there's not more risk to the driver in delivering to you than in you coming to get it yourself, which they definitely still support. Maybe it's because their delivery drivers can't share cars anymore or something.
bko 6y ago
I would say this speaks to their efficiency. They probably have optimized routes and know exactly how long a trip is going to take and whether its worth offering delivery to that location. I used to work as a pizza delivery person and there were some locations that were extremely inconvenient and were money losers to the shop in terms of effort, time I'm away from and order size. I remember spending 40 minutes to deliver a $10 sub for a $2 tip. You can get even more granular with this and fire customers that live in complicated building complexes that take forever to traverse. But on the other had, a national chain like Dominoes may want to serve some customers as a loss leader purely for the reputation
thatguyagain 6y ago
So your point is that you don't live close enough to a restaurant to order from them? I hope that one day, you will.
- pc86 6y ago
  @bigyikes' comment is, well.. a "big yikes" in the "I can't believe a human being is this entitled" way, but I will agree slightly with them that 2.5 miles is well within even the most restrictive delivery radii. I'm sure the sibling is correct that it's most likely due to COVID precautions.
- bigyikes 6y ago
  No, but I could’ve been more specific. I’ve updated my comment.
function_seven 6y ago
> I think the real explanation is that I live in a relatively new (2 year old) community and they haven’t bothered to update their delivery address database. Sounds likely this is it. 2.5 miles isn't crazy, but maybe it is in your area? Who knows. So, either your address is still not tallied in their system, or they have enough delivery area as it is. Either way, it would be nice to see the reason. If I get to rave about how much I like the app, you should be able to rant about the same :)

tlogan 6y ago

I’m old enough to remember Domino’s pizza from early 2000s. It was hmm... worse than cardboard.