No you automate things that cost you money in either losing customers or spending resources on managaging it. The fact they won't automate it is because automat

No you automate things that cost you money in either losing customers or spending resources on managaging it. The fact they won't automate it is because automating it would lose them money. More people would make claims. Most people give up on claims after time. Literally, we stop caring after a while, so the longer the process takes and the more effort it takes the more people drop off. Airlines make it as hard as possible to make a claim because otherwise they would lose more money. I thought it was very well known this is why Airlines have such painful claims processes.