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The law gave the author a statutory right to ask easyJet to purchase an equivalent a flight for him at their cost at the time or claim compensation if their jou
by notahacker 6y ago
The law gave the author a statutory right to ask easyJet to purchase an equivalent a flight for him at their cost at the time or claim compensation if their journey was delayed beyond a certain point. Neither would have required a lawyer, and easyJet gate agents would probably have sorted the alternative flight on the day as the best option for all parties
Instead they chose to pursue a third option the law didn't cover and purchased their own choice of alternative flight. Its not the law's fault that if people choose alternatives they don't have a statutory right to be compensated for when dealing with the sort of company that isn't inclined to be generous, they don't get resolution until the company decides it doesn't want the risk and cost of fighting any further.
- morsch 6y agoIts not the law's fault that if people choose alternatives they don't have a statutory right to be It pretty clearly is exactly "the law's fault" when you are of the opinion that those alternatives that aren't statutory rights should be.
- notahacker 6y agoThe consumer had statutory rights to compensation for being delayed or an airline-arranged alternative flight but chose to make his own arrangement. He may well have a sound argument that his alternative arrangement was in this instance equally reasonable, but it is not a bug in the legal system that arguing for different entitlements is longer and more complicated than using ones already written into law