3 ms·
Indeed! But they rarely have the lowest prices anymore. Certainly not the kinds of bargains you find on RyanAir or easyJet. SWA also doesn't give refunds unless
by otterley 6y ago
Indeed! But they rarely have the lowest prices anymore. Certainly not the kinds of bargains you find on RyanAir or easyJet. SWA also doesn't give refunds unless you fly unrestricted, which is usually 3x the price of a restricted fare. To their credit, they don't charge change fees.
The way I think of RyanAir or easyJet or the like is a bit like gambling. Maybe 90% of the time you'll get a super cheap flight and everything will go fine, but the other 10% you'll lose your money. In the long term, though, it's a good deal for the passenger.
- wrs 6y agoThe point is, Southwest doesn’t have the lowest prices, does focus on customer service, and is profitable, so it’s the counterexample to the “race to the bottom” argument. (Or it was—who knows what post-2020 airlines will look like...)