5 ms·
The EU has strict rules around exactly this. If the flight is outside the rules, you submit the paperwork and wait for a response. I've done this 5 times the la
by telesilla 6y ago
The EU has strict rules around exactly this. If the flight is outside the rules, you submit the paperwork and wait for a response. I've done this 5 times the last year and won more than the flight cost, even those times I received a hotel and replacement flight. It makes EU flight planners very careful, I imagine, due to the expense of losing an entire flight income and more.
- jpcooper 6y agoThe author seems not to have been able to claim what he should under these rules.
- telesilla 6y agoYes I wrote earlier, I had a similar problem that I won on. I think it was bad luck and worth pursuing further.
- leejo 6y agoI did eventually get compensation, the details are in the "Closure" section at the end of the post.
- jpcooper 6y agoBad reading comprehension on my part. Was it under the EU rules, or something else?
- leejo 6y agoEU rules - the solicitors threatened court action, easyJet caved. I think that's the fundamental difference between the first service I used (who went to the ADR) and the second, who say they have handled > 100,000 cases so know when to treaten court action (and clearly had automated most of the process).
- Closi 6y agoThe author is misinterpreting the rules by considering his delay a cancellation, which has a different compensation structure.