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My experience with Apple (in Germany) was mostly opposite: when I ran into hardware issues it made more sense to go to Apple's long term exclusive partners in t
by jevgeni 6y ago
My experience with Apple (in Germany) was mostly opposite: when I ran into hardware issues it made more sense to go to Apple's long term exclusive partners in the region, than into an Apple store, where I'd run into completely disinterested and barely competent Genius Bar interns.
- beagle3 6y agoApple support in the US is second to none, in my experience. My experience with Apple support outside the US has been hit-or-miss but mostly miss.
- ValentineC 6y agoI warn people against going to Apple authorised service providers in Singapore. Most of them haven't been very ethical in their business — I've heard numerous cases of the authorised providers charging for additional labour and parts to replace an out-of-warranty MacBook battery, while the Genius Bar does it for a flat fee [1]. [1] https://support.apple.com/en-sg/mac/repair/service https://support.apple.com/en-sg/mac/repair/service
- danieldk 6y agoDon't get me started. The ones I had experience with in The Netherlands were also terrible. On a MacBook Air 2012, my 'f' key would always get stuck. I went to our local Apple authorized service provider, which was also the store where I bought the MacBook Air. First they tried to put the blame on me, arguing that I removed the keycap before (I didn't). When they were finally willing to repair the laptop, they first gave me a lecture about how I should thank them for making an exception, because they were not obliged to repair the keyboard if I damaged the key by removing a keycap (which again, I didn't).