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A company I used to work for conducted an operation with fake emails using KnowBe4. The helpdesk received an increase of "is this spam?" type tickets afterward
by tenebrisalietum 6y ago
A company I used to work for conducted an operation with fake emails using KnowBe4. The helpdesk received an increase of "is this spam?" type tickets afterward. I think it helped for a time but don't have hard numbers. What got most people was the fake Amazon receipts.
- technion 6y agoI think that's an understated point. We certainly haven't stopped phishing from being successful - but we have heavily increased the rate at which malicious emails get reported. Most of these bad emails do get sent to a lot of people after all. That makes it actionable - if something looks nasty I can detect every recipient and have it deleted from their inbox. I can report block malicious URLs on the firewall and report them to Google Safebrowse, and so on.