Yeah, Apple has clearly failed on multiple fronts to make the App Store more useful. Steve Jobs, for all his failings, made for an excellent voice of the custo

Yeah, Apple has clearly failed on multiple fronts to make the App Store more useful. Steve Jobs, for all his failings, made for an excellent voice of the customer. He had a keen sense for what made a good consumer product, and I wonder whether Apple would benefit an executive ombudsman role like that to help inform strategic resource decisions.