I don't think they have "legit" reasons. They can do it that was just because they want to. It's perfectly fine for having a phone call to cancel as just part o

I don't think they have "legit" reasons. They can do it that was just because they want to. It's perfectly fine for having a phone call to cancel as just part of the deal, and if you don't like it, too bad. It's pretty common with other services. Customer feedback is one benefit, and yes, retention is another. Worry about actual shady shit out there instead.