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Having worked in a call center, I think it's more driven by the fact that labor and customer service costs are high and call centers are expensive to operate, s
by randycupertino 6y ago
Having worked in a call center, I think it's more driven by the fact that labor and customer service costs are high and call centers are expensive to operate, so they try to not offer that as a support option.
- lotsofpulp 6y agoI prefer written communications so I have a copy for future reference.
- bobthepanda 6y agoVery few customer supports provide reasonably prompt written communications, though. And the trend of chatbots to try and help you first is particularly bad.
- novok 6y agoYou can get through a chatbot with way less effort and chat text support I find less aggravating and focus stealing than voice support. On top of that, you get a written record!
- baby 6y agoReally? I love these chatbots, asynchronous (most of the time) and easier to get in. No waiting music, etc.
- randycupertino 6y agoHere's 10 hours of Cisco Opus #1 in case you find yourself nostalgic for the greatest hold song of all time: https://www.youtube.com/watch?v=KqB8v14U_zs https://www.youtube.com/watch?v=KqB8v14U_zs