5 ms·

> There is a nice representative who’s direct phone number I can call and always reach, she always answers, and gives me any info or help I need. She called me

by baby 6y ago

> There is a nice representative who’s direct phone number I can call and always reach, she always answers, and gives me any info or help I need. She called me within a week of me opening the account just to say hi and walk me through my account settings. The whole point of these new apps is that millennials don’t want to talk to you on the phone.

deleted 6y ago
[deleted]
asidiali 6y ago
Sure yeah, would I rather just have full-on admin access granted through some web dashboard to deal with it myself? Of course. I'll be the first to sign up for AWS Broker when they release VPBs. But between having a rep proxy my account needs, or zero recourse for dealing with my account problems? I'm happy to make the phone call.
PaulDavisThe1st 6y ago
Just for the record, I'm 57 and I don't want to talk to you on the phone either. That said, if we do, it will be great if it is a nice experience and it will be very, very bad if it's the opposite.
randycupertino 6y ago
Having worked in a call center, I think it's more driven by the fact that labor and customer service costs are high and call centers are expensive to operate, so they try to not offer that as a support option.
- lotsofpulp 6y ago
  I prefer written communications so I have a copy for future reference.
  - bobthepanda 6y ago
    Very few customer supports provide reasonably prompt written communications, though. And the trend of chatbots to try and help you first is particularly bad.
    - novok 6y ago
      You can get through a chatbot with way less effort and chat text support I find less aggravating and focus stealing than voice support. On top of that, you get a written record!
    - baby 6y ago
      Really? I love these chatbots, asynchronous (most of the time) and easier to get in. No waiting music, etc.
      - randycupertino 6y ago
        Here's 10 hours of Cisco Opus #1 in case you find yourself nostalgic for the greatest hold song of all time: https://www.youtube.com/watch?v=KqB8v14U_zs https://www.youtube.com/watch?v=KqB8v14U_zs

by baby 6y ago

deleted 6y ago

[deleted]

asidiali 6y ago

Sure yeah, would I rather just have full-on admin access granted through some web dashboard to deal with it myself? Of course. I'll be the first to sign up for AWS Broker when they release VPBs. But between having a rep proxy my account needs, or zero recourse for dealing with my account problems? I'm happy to make the phone call.

PaulDavisThe1st 6y ago

Just for the record, I'm 57 and I don't want to talk to you on the phone either. That said, if we do, it will be great if it is a nice experience and it will be very, very bad if it's the opposite.

randycupertino 6y ago

Having worked in a call center, I think it's more driven by the fact that labor and customer service costs are high and call centers are expensive to operate, so they try to not offer that as a support option.

lotsofpulp 6y ago
I prefer written communications so I have a copy for future reference.
- bobthepanda 6y ago
  Very few customer supports provide reasonably prompt written communications, though. And the trend of chatbots to try and help you first is particularly bad.
  - novok 6y ago
    You can get through a chatbot with way less effort and chat text support I find less aggravating and focus stealing than voice support. On top of that, you get a written record!
  - baby 6y ago
    Really? I love these chatbots, asynchronous (most of the time) and easier to get in. No waiting music, etc.
    - randycupertino 6y ago
      Here's 10 hours of Cisco Opus #1 in case you find yourself nostalgic for the greatest hold song of all time: https://www.youtube.com/watch?v=KqB8v14U_zs https://www.youtube.com/watch?v=KqB8v14U_zs