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The blog post you're linking to was an experiment back in 2015. We re-enabled self-service cancellation right after that, and that was the go-to cancellation me
by pieterbeulque 6y ago
The blog post you're linking to was an experiment back in 2015. We re-enabled self-service cancellation right after that, and that was the go-to cancellation method since. We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.
- deleted 6y ago[deleted]
- tdeck 6y ago> We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire. Sounds like there's a long list of SaaS apps to avoid: https://xenon.io/ https://xenon.io/
- scrollaway 6y agoThanks. Indeed bookmarking that list and won't be getting anywhere within earshot of these apps.
- Griffinsauce 6y agoWat. Any explanation as to why Xenon installs this policy? Without any further background that list of companies is going straight to the red-flagged list that will never get my business.