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Bear in mind that Baremetrics removed self-serve account cancellation back in 2015. The founder admits in a blog post that it’s to reduce churn, and reduce chur
by steve_taylor 6y ago
Bear in mind that Baremetrics removed self-serve account cancellation back in 2015. The founder admits in a blog post that it’s to reduce churn, and reduce churn it did, by 15%.
https://baremetrics.com/blog/how-we-reduced-churn https://baremetrics.com/blog/how-we-reduced-churn
- 02thoeva 6y agoYep, although the phone call requirement is a new one and was introduced by a sneaky update to their terms: https://twitter.com/rtwlz/status/1341581686216245248 https://twitter.com/rtwlz/status/1341581686216245248
- pieterbeulque 6y agoThe blog post you're linking to was an experiment back in 2015. We re-enabled self-service cancellation right after that, and that was the go-to cancellation method since. We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.
- deleted 6y ago[deleted]
- tdeck 6y ago> We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire. Sounds like there's a long list of SaaS apps to avoid: https://xenon.io/ https://xenon.io/
- scrollaway 6y agoThanks. Indeed bookmarking that list and won't be getting anywhere within earshot of these apps.
- Griffinsauce 6y agoWat. Any explanation as to why Xenon installs this policy? Without any further background that list of companies is going straight to the red-flagged list that will never get my business.
- bamboleo 6y agoLest anyone point this guy to that site listing a bunch of other dark patterns, he might take inspiration.