It's just a click on their side, no reason to make it more complicated than necessary. For many people a phone call is not "just a phone call". Companies doing

It's just a click on their side, no reason to make it more complicated than necessary. For many people a phone call is not "just a phone call". Companies doing this know why they force customers to call. So did this one when they changed the terms of service recently. No, it's not the end of the world for most. But it sure shows how they treat their customers.