6 ms·

Hiya--we're not a consumer service, so yeah, I'm asking people to call me. I'll respond a bit to this thread because HN is read by lots of folks, but it's also

Hiya--we're not a consumer service, so yeah, I'm asking people to call me. I'll respond a bit to this thread because HN is read by lots of folks, but it's also filled with trolls. Businesses talk to businesses. Especially when we're going to screw something up with low bandwidth communication. I'm a real dude and happy to chat to real folks running real businesses. Consumers should not be using our platform.

AntiImperialis2 6y ago
So, you're discriminating against deaf people? Boy, you're going down big. You have no idea.
noncoml 6y ago
> HN is read by lots of folks, but it's also filled with trolls Just wow..
- ZephyrBlu 6y ago
  Pretty funny that he says that about one of the most mature and well-behaved communities on the internet. I guess everyone who disagrees with him is a troll.
chris_wot 6y ago
I may have had my differences with the HN mods, but this place is NOT filled with trolls. If anything, it is quite troll free.
rahimiali 6y ago
I’m not hung up on consumer vs business or legality. I’m trying to point out that you sticking to your guns in this situation sends the message that you don’t care about inconveniencing the people you’re doing business with. I understand these are soon-to-be-ex-customers who are about to have no value to you. But you have a chance here to leave them on good terms so they can recommend you to their friends. You are instead leaving a bad taste in their mouths.
jevgeni 6y ago
Since you are targeting global customers, just FYI in a lot of European jurisdictions a written “expression of will” is enough. So nobody is buying this obligation to call ruse.
papandada 6y ago
I've never seen a business talk to a business, actually.
- rchaud 6y ago
  Lawyers talk to each other so businesses don't have to. Which is where this might end up if Baremetrics has customers in California.
  - that_guy_iain 6y ago
    Only a fool would go get a lawyer instead of making a phone call. Especially, if you have employees who you can tell to make the phone call too. I suspect if you did get a lawyer the first thing they'll suggest is they call the number to get it cancelled and will ask if you called the number.
    - rchaud 6y ago
      I'm not talking about a customer getting a lawyer involved. I'm talking about a DA looking into whether Baremetrics is violating CA law by not having an online-only cancellation option to corresponding with its online-only registration system.
lodovic 6y ago
I think Brian will be burned out in a week once unhappy customers start to call him
austhrow743 6y ago
>Hiya--we're not a consumer service, so yeah, I'm asking people to call me. Hey man, just wanted to let you know that you've accidentally placed free trial and mailing list buttons on your home page. Seeing as you're not a consumer service and all you probably want to take those down. You've also accidentally integrated with the consumer service known as Stripe, who have the horribly consumerish feature of closing your account right in account settings. Might want to get on that before the Coalition of Serious Business finds out.
BiznessBro 6y ago
Hey dude bro it's totally cool to deal over the phone mate, when you're a business. That's what businesses do. We can talk and shoot the shit and stuff bro. Email is for B2C, Phone is for B2B. Easy peasy bro.
GoblinSlayer 6y ago
Uh, no, sending meat sounds over air is the worst form of communication ever, packed with ambient noise, other noise, aggressive compression, low volume, intermittent radio signal and heuristic commutation that works only every other time.
sergiomattei 6y ago
This just smells of completely misunderstanding who you're targeting. Good luck, you're going to need it.
- that_guy_iain 6y ago
  I'm just going to put this out there, maybe he knows who he is targetting and it's not us.

AntiImperialis2 6y ago

So, you're discriminating against deaf people? Boy, you're going down big. You have no idea.

noncoml 6y ago

> HN is read by lots of folks, but it's also filled with trolls Just wow..

ZephyrBlu 6y ago
Pretty funny that he says that about one of the most mature and well-behaved communities on the internet. I guess everyone who disagrees with him is a troll.

chris_wot 6y ago

I may have had my differences with the HN mods, but this place is NOT filled with trolls. If anything, it is quite troll free.

rahimiali 6y ago

I’m not hung up on consumer vs business or legality. I’m trying to point out that you sticking to your guns in this situation sends the message that you don’t care about inconveniencing the people you’re doing business with. I understand these are soon-to-be-ex-customers who are about to have no value to you. But you have a chance here to leave them on good terms so they can recommend you to their friends. You are instead leaving a bad taste in their mouths.

jevgeni 6y ago

Since you are targeting global customers, just FYI in a lot of European jurisdictions a written “expression of will” is enough. So nobody is buying this obligation to call ruse.

papandada 6y ago

I've never seen a business talk to a business, actually.

rchaud 6y ago
Lawyers talk to each other so businesses don't have to. Which is where this might end up if Baremetrics has customers in California.
- that_guy_iain 6y ago
  Only a fool would go get a lawyer instead of making a phone call. Especially, if you have employees who you can tell to make the phone call too. I suspect if you did get a lawyer the first thing they'll suggest is they call the number to get it cancelled and will ask if you called the number.
  - rchaud 6y ago
    I'm not talking about a customer getting a lawyer involved. I'm talking about a DA looking into whether Baremetrics is violating CA law by not having an online-only cancellation option to corresponding with its online-only registration system.

lodovic 6y ago

I think Brian will be burned out in a week once unhappy customers start to call him

austhrow743 6y ago

>Hiya--we're not a consumer service, so yeah, I'm asking people to call me. Hey man, just wanted to let you know that you've accidentally placed free trial and mailing list buttons on your home page. Seeing as you're not a consumer service and all you probably want to take those down. You've also accidentally integrated with the consumer service known as Stripe, who have the horribly consumerish feature of closing your account right in account settings. Might want to get on that before the Coalition of Serious Business finds out.

BiznessBro 6y ago

Hey dude bro it's totally cool to deal over the phone mate, when you're a business. That's what businesses do. We can talk and shoot the shit and stuff bro. Email is for B2C, Phone is for B2B. Easy peasy bro.

GoblinSlayer 6y ago

Uh, no, sending meat sounds over air is the worst form of communication ever, packed with ambient noise, other noise, aggressive compression, low volume, intermittent radio signal and heuristic commutation that works only every other time.

sergiomattei 6y ago

This just smells of completely misunderstanding who you're targeting. Good luck, you're going to need it.

that_guy_iain 6y ago
I'm just going to put this out there, maybe he knows who he is targetting and it's not us.