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Agreed. I don't understand the outrage. There could be any number of legitimate reasons why their internal process requires a phone call. Sure it would be nice
by ireflect 6y ago
Agreed. I don't understand the outrage. There could be any number of legitimate reasons why their internal process requires a phone call. Sure it would be nice if they would do this over email, but the telephone is still a normal way to conduct business.
What next? Outrage that you can't cancel your doctor's appointment via twitter?
- babelfish 6y agoIf you could book your doctor’s appointment via Twitter, but couldn’t cancel, I’d sure as hell be angry about it.
- lodovic 6y agoI haven't done business over the phone in a decade. Actually, the other day I removed my phone number from my company's listing as all the calls I ever received were telemarketeers.
- SamReidHughes 6y agoI don't think they have "legit" reasons. They can do it that was just because they want to. It's perfectly fine for having a phone call to cancel as just part of the deal, and if you don't like it, too bad. It's pretty common with other services. Customer feedback is one benefit, and yes, retention is another. Worry about actual shady shit out there instead.